Terms & Conditions

Welcome to ORVICA.GR and thank you for shopping with us!
Below are the terms and conditions (“Terms and Conditions”) that apply to access and use of the content, services and transactional features of the website located at ORVICA.GR , also known as ORVICA Online (the “Site”) by you, the user, and any institution or company on whose behalf you are using the Site (the foregoing, “you” or “user”). The Site is owned by “Sinegalia & Co - ORVICA.”, established under the laws of Greece, and affiliated companies (“we”, “us” or “ORVICA”). This website is only for users and product purchases in abroad.

BINDING AGREEMENT
By visiting the Site or using any content or feature of the Site (including by shopping through the Site), you are acknowledging that you have read, understood, and agreed, without limitation or qualification, to be bound by these Terms and Conditions which include our Privacy Policy. In the access and use of the Site, you agree to comply with these Terms and Conditions and to review and comply with any other special warnings, instructions, terms or conditions for access or use posted on the Site from time to time that may be applicable to particular services, features or products available through the Site. If you disagree with these Terms and Conditions, you cannot visit or use this Site or effect any purchase through it, and must discontinue your access and use. If you have any questions about the Terms and Conditions or a permissible use of our Site, please contact us at orvica@otenet.gr.
In your dealings on the Site, you agree to act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the Site or any content or services that may appear on this Site and may not impair in any way the integrity or operation of the Site. If you default negligently or wilfully in any of the obligations set in these Terms and Conditions (including our Privacy Policy), you shall be liable for all the losses and damages that this may cause to ORVICA, our affiliates, partners or licensors. All information offered on the Site is intended to be used for educational or informational purposes only. The statements and products on the Site are not intended to diagnose, treat, cure or prevent any condition or disease. If you have any questions concerning the nature or intended use of the products you can email us at orvica@otenet.gr.

PRIVACY
Please review our Privacy Policy, which also governs your visit to the Site, so that you may understand our privacy practices.

ACCURACY OF INFORMATION
When describing our products on the Site we attempt to be as accurate as possible; however, to the fullest extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free.

INTELLECTUAL PROPERTY – TRADEMARKS
All content available on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, product descriptions and software, and the compilation thereof (collectively, the "Content") is the property of ORVICA, its affiliates, partners or licensors.
The trademark ORVICA, the ORVICA logo, and all other brand, product and service names used in the Site (“Trademarks”) are the trademarks, trade names or service marks of ORVICA unless otherwise stated. You may not distribute products or offer services under or by reference to or otherwise use or reproduce any such Trademarks, or use any meta tags or any other "hidden text" utilizing any such Trademarks, without the express prior written permission of ORVICA or the owner of such Trademarks.
Except as set forth in the "limited licenses" in the section below, or as required under applicable law, neither the Content or Trademarks nor any portion of the Site may be used, reproduced, duplicated, copied, sold, resold, redistributed, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.

LIMITED LICENSE
We grant you a limited, revocable, and non-exclusive license to access and make personal use of the Site. This limited license does not include the right to:
(i) frame or utilize framing techniques to enclose the Site or any portion thereof;
(ii) modify or download the Site or Content (except caching or as necessary to view the Site);
(iii) make any use of the Site or Content other than for personal use;
(iv) create any derivative work based upon either the Site or Content;
(v) collect account information for the benefit of yourself or another party;
(vi) use any meta tags or any other "hidden text" utilizing our name or the Trademarks or to otherwise use the Trademarks; or
(vii) use software robots, spiders, crawlers, or similar data gathering and extraction tools on the Site or to obtain data from users of the Site, or take any other action that may impose an unreasonable burden or load on our infrastructure.
We also grant you a limited, revocable, and nonexclusive license to create a hyperlink to the home page of the Site for personal, non-commercial use only. A website that links to the Site
(i) may link to, but not replicate, our Content;
(ii) may not imply that we are endorsing such website or its services or products;
(iii) may not misrepresent its relationship with us;
(iv) may not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content that is lawful and appropriate for all ages;
(v) may not portray ORVICA or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions;
(vi) may not use any Trademark; and
(vii) may not link to any page of the Site other than the home page. We may, in our sole discretion, request that you remove any link to the Site, and upon receipt of such request, you shall immediately remove such link.
Any unauthorized use by you of the Site terminates the limited licenses set forth in this Section without prejudice to any other remedy provided by applicable law or these Terms and Conditions.

PRODUCTS
All products and services available on the Site are governed by these Terms and Conditions and Privacy Policy. ORVICA products are not medical or pharmaceutical products intended to diagnose or treat any diseases. A product has a warranty or guarantee only if a warranty or guarantee is expressly stated on the products page included in writing with the product delivered to you. Otherwise, products are sold AS IS, with no warranties or guarantees.
If an item is not available, it will be shown as out-of-stock on its product page. In rare cases, a product may be in stock when you place your order, and sold out by the time your order is processed. However, if an item that is available when you place your order is sold out at the time your order is processed, we will notify you by e-mail that your order will not be filled and your credit card will not be charged. If you have any further questions on out-of-stock items, please contact ORVICA via email at orvica@otenet.gr.
All prices indicated for products available on the Site are inclusive of VAT (where applicable) at the current rates and are exclusive of shipping charges and any sales or use taxes that we may be required to collect by the jurisdictions where orders are taken or products are shipped to. The total cost of your order will include any such applicable taxes we may be required to collect.
We reserve the right to charge the product names, formulations and descriptions and to cease making or selling any product, in our sole discretion and without notice to you.
Reference to any product or service on the Site does not constitute an offer to sell or supply that product or service and does not mean that the description of any product in your local shop will be the same as that ORVICA product included on the Site. We in no way imply that the materials or products on our Site are appropriate or available for use outside of the United States.

CREATING AN ACCOUNT
If you wish to purchase any products or use certain services on the Site, you must open an account with us. The personal information you provide will be subject to our Privacy Policy.
By entering any information on the Site, you represent and warrant that: (i) you are at least 18 years of age; (ii) you are using your actual identity; and (iii) you have provided only true, accurate, current and complete information. Additionally, you agree to maintain the strict confidentiality of your account information, username and account passwords, and you agree not to allow any other person to use any of your Site username(s) or password(s). You will be responsible for all activity that occurs under your account, username or password. We cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations. All personal information provided to us will be used in accordance with our Privacy Policy.
If you wish to cancel a username or password, or if you become aware of any loss, theft or unauthorized use of a username or password, please notify us immediately. We reserve the right to delete or change any username or password at any time and for any reason. We also reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide that it would be in ORVICA’s best interest to do so.
As a Registered Member you will receive exclusive benefits only available when you shop online such as: (i) Exclusive Offers reserved just for our registered members;
(ii) Favourites’ List containing all your favourite ORVICA products, which we shall keep on file for future visits and convenient shopping;
(iii) Notification by email on ORVICA’s news;
(iv) Fast Checkout entailing the storage of your billing and shipping information for future orders; and
(v) Order History which enables you to check your previous orders’ information and status as well as to re-order from previous purchases. In order to view your order history you need to sign into My Account and select Order History from the left hand selection bar.
You may at any point in time unsubscribe from any of the services provided to you or receiving emails from us by editing your profile under My Account or simply by clinking the unsubscribe link at the bottom of an email we have sent you.

PAYMENT
Product prices are listed on the Site and are subject to change. All order information is encrypted (using SSL encryption technology or such future security means as we determine is desirable to protect the information) in order to protect credit card information submitted during the checkout process. For security purposes, your billing name and address must match the credit card information used for payment. If your credit card is declined your order cannot be processed and you will see an automatic message on your screen. You are responsible for any payments due for any products or services ordered through your account or using your credit card. If we do not receive payment from your credit issuer or its agents, you agree to pay upon demand all amounts due to us. You will also be responsible for any costs of collection of overdue payment. Please notify us and your credit card issuing bank or institution immediately after detecting or suspecting any unauthorized use of your credit card or personal information that may have occurred through the Site.

PROMOTION CODES
From time to time, we will reward our customers with special promotional offers via email. These offers are available for a limited time only and expire on the date communicated. To redeem promotion codes, simply enter your promotion code in the text box marked “Promotion Code” or similar language on the Billing page during the Checkout process. When a promotion code is accepted, it will be displayed on the Order Review page. Please note however that promotion codes are case sensitive and should be entered exactly as they appear. Only one promotion code may be used per online order. We reserve the right to suspend or terminate promotional offers at any time without notice.

RETURN POLICY
You may also wish to return an item purchased through ORVICA.gr within 14 days from the shipping date. In this case you will be reimbursed in the same way as you paid for your order but you will pay for all return shipping costs related to your order. We're sorry, your original shipping fees and return shipping fees are not refundable. Any products for return shall be shipped to the following address 318 Markopoulou Av. PO box 7, 190 02 Peania Greece, provided that the items returned are in their initial packaging, undamaged and not used.

Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us within 3 business days at orvica@otenet.gr or call 0030 210 6642922. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please keep the box, packing materials and the damaged items for inspection by the carrier and return to us if requested. Items will be considered in good condition and sales final if not notified within the period noted above.

SUBMISSIONS
We do not wish to receive any confidential, secret or proprietary information or other material from you either through the Site, any of its services, any blogs, by e-mail, or in any other way. Unless otherwise expressly agreed by us in writing prior to your submission to us, any comments, feedback, information, content, suggestions for new products or improvements to products or other material submitted or sent to us by you in any medium or format or through the use of your accounts with us will be deemed not to be confidential or secret. By submitting or sending comments, feedback, information or other material to us you represent and warrant that the information and material is original to you and that no other party has any rights to the information or material. All comments, feedback, information or other material submitted shall be and remain property of ORVICA and we shall have the unrestricted, worldwide right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such material and information (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. You also warrant that any "moral rights" in posted information and materials have been waived to the fullest extent permitted by applicable law.

DISCLAIMER OF WARRANTIES AND LIABILITY
The Site, and any Content available on the Site, are provided on an "AS-IS" and "AS AVAILABLE" basis. To the fullest extent permitted by law, ORVICA disclaims all warranties, express or implied or statutory, with respect to the Site, the Content and the Products sold through the Site, including but not limited to all warranties of merchantability, fitness for a particular purpose, title and non-infringement, and any warranties arising from course of dealing or usage of trade. You expressly agree that use of the Site and the products is at your sole risk and you assume full responsibility for all results from your selection of products and such use, and for any action you take in reliance on content on the Site. Neither we nor any of our affiliates and business partners represent or warrant that the use of the Site will be uninterrupted or error-free, that defects, if any, will be corrected, or that the Site is free of viruses or other harmful components; nor do we or they make any representations or warranties about the accuracy, reliability, currency, quality, performance or suitability of the Site or any content available on the Site. In the event of any problem with the Site or any content, you agree that your sole remedy is to cease using the Site.
All products and services listed or purchased on or through the Site are subject only to any applicable express written warranties that may appear on the Site or that may come with the product shipped to you. To the fullest extent permissible by applicable law, we disclaim all other warranties of any kind, either express or implied or statutory, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose, with respect to products and services listed or purchased on or through the Site and with respect to the results to be achieved as a result of using such products or services. To the fullest extent permissible by applicable law, we disclaim any and all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, product mishandling, non-compliance with any codes, or misapplication. In some jurisdictions, some warranties may not be excluded and you may be entitled to them under applicable law.

LIMITATION OF LIABILITY
To the fullest extent permitted by law, the sole remedy for any claim for damages arising out of or related to any product or service listed or purchased on or through the Site shall be limited to a refund of the purchase price paid for such product or service. Under no circumstances shall we or any of our business partners, or any of our or their respective affiliates, officers, directors, shareholders, employees, agents or representatives, or any other party involved in creating, producing, transmitting or distributing the Site or any product sold through the Site, or any part thereof, be liable for any punitive, exemplary, consequential, incidental, indirect or special damages arising from or in connection with the Site or any content, products or services made available or listed on it, whether under a theory of breach of contract, negligence, strict liability or otherwise, even if such party has been advised of the possibility of such damages. In some jurisdictions, it may not be possible to disclaim all of the above damages and you may be entitled to them based on applicable law.
In any event you agree that our maximum liability to you or anyone claiming on your behalf or as a result of any transaction, interaction with or Content on the Site, under any and all theories of liability or causes of action, for any direct damages or any of the foregoing types of damages, including consequential, incidental or indirect damages, shall be limited to three times the amount that we receive for the transaction that gave rise to the claim or, if that is not permitted by law or if the claim is not related to a purchase transaction, to an amount not to exceed US$500, as applicable.

INDEMNIFICATION
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from your use of the Site or any of the products sold on the Site. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

CONTACT US
For any reason and at any time you may contact ORVICA, through e-mail orvica@otenet.gr or by post at 318 Markopoulou Av., PO box 7, 190 02 Peania Greece or such other address, phone number or email as we may later specify.

AMENDMENT OF THE TERMS
You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, and any additional posted terms applicable to specific features, products or services, constitute the complete and exclusive agreement between us concerning your use of this Site.
We reserve the right to change these Terms and Conditions at any time on our discretion by posting the changes on the Site. Any such amendment shall be effective once the revised terms have been posted on the Site. Your continued use of the Site after the Terms and Conditions have been changed constitutes your agreement to all such modified terms and conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site. We encourage you to visit this section of our Site regularly in order for you to remain informed of any changes.